Team practice and team messages (for owners and managers)

Two tools for whoever leads, both on the Team screen: Team practice, which shows who has practiced in the Simulation and with what score, and Team messages, which sends a reminder to the reps' bell and phone. Only the owner and managers see the two buttons. For a rep, the address of each screen just goes back to the dashboard.

See the team's practice

1. Click your photo (or initials) at the bottom of the left menu and choose Team.
2. At the top of the screen, click Team practice.
3. Read the Ranking by practice score table: one row per person, for the last 30 days.

• Rep — the name. The account's reps show up, plus anyone else who practiced in those 30 days (an owner or manager who practices is included).
• Practice score — the share of criteria the grader marked as met, in graded sessions, as a percentage. It's the average of that person's sessions. Anything the grader marked "inconclusive" is left out of the math.
• Sessions — how many sessions went into that average.
• Close rate — of the rep's meetings with a logged outcome in the last 30 days, how many were marked Won. Test meetings don't count. See how to log one in Logging the outcome.
• Days in a row — how many days in a row the person had at least one graded session, counted within the 30 days. A today with no practice yet doesn't reset the count.
• The order is highest score to lowest. People who haven't practiced yet sit at the bottom, by name.

• "Team practice shows up here once the account has the sales Simulation." — the account doesn't have the Simulation, so there's no practice to show.
• "There's no salesperson in the account yet. Invite your team on the Team screen." — there's no one to list.
• "Couldn't read the team's practice right now. Try again in a moment." — reload the page.

The table puts practice score and close rate side by side. It doesn't claim one caused the other: use it to see who needs a nudge, and to have a conversation.

Send the team a message

1. On Team, click Team messages.
2. Under New message, pick the Template: Today's practice, Congratulations, Follow-ups due, Monthly goal or Write from scratch. The template's text fills the Message field and you can change it freely.
3. Under To whom, leave The whole team or pick one rep.
4. Write or adjust the Message. The limit is 280 characters and the screen shows the count.
5. Choose Send now or Schedule. If you choose Schedule, a date and time field appears, in Brasília time: the time has to be at least 1 minute ahead and at most 30 days.
6. Click Send message (or Schedule message).

Who gets it and what they see

• The team is the account's reps. Owners and managers don't receive it, and you never receive the message you sent.
• The rep gets it in the panel bell and, if they use the Hades app on their phone, as a phone notification too. The title is Message from your leader and the text is your name followed by "wrote:" and your message. Tapping it opens the dashboard.
• At most 3 messages per rep per day (Brasília day), counting every leader message they received. Anyone who already got 3 is left out, and the screen says: Sent to N. M had already received 3 messages today and were left out. If it's everyone: Everyone already got 3 messages today. Schedule it for tomorrow.
• Each person can turn this kind of message off: Profile, Notifications section, Choose what I receive link, FOLLOW-UP AND DEALS group, Message from your leader item. Turning it off there turns it off in the bell and on the phone. Someone who turned it off won't get your message.

Recent messages and how to cancel

Recent messages shows the 20 latest, with the message, who it went to (Whole team or the name), the date and the status: Scheduled (not out yet), Sent or Canceled. When someone was left out by the limit, the row shows N at today's limit.

1. On the row of a Scheduled message, click Cancel.
2. The tag changes to Canceled. A message that already went out can't be canceled or undone.

The limit of 3 also applies to scheduled messages: when the time comes, anyone who already got 3 that day is left out.

If it didn't work

• The Team practice and Team messages buttons don't show on Team — only the owner and managers see them. If you're a rep, ask them.
• "There's no salesperson to receive it. Invite your team on the Team screen." — the account has no reps. Invite the team first.
• "Pick a time at least 1 minute from now and up to 30 days ahead." — adjust the scheduled date.
• "Write the message." or "The message is over 280 characters." — fix the text.
• A "couldn't save the message", "couldn't read the team" or "couldn't check today's limit" error — try again in a moment. In those cases the message did not go out.
• "The message reached N and failed for M" — send it again later to the others.
• A rep says they didn't get it — check whether they had already received 3 messages that day, and whether they turned off Message from your leader in their notifications. The phone only notifies people who use the Hades app on their phone.

What it doesn't do

• The message is a text from you: Hades doesn't choose or write what to say, it only offers the templates.
• It doesn't message your customers, only the account's team.
• The ranking shows only practice from the sales Simulation, from the last 30 days.